Frequently Asked Questions

Q. Can using compatible cartridges damage my printer?

A. No, by using our cartridges you are assuring that your printer is using one of the highest quality print cartridges available. All our cartridges are tested to the highest degree and only the very highest quality of inks are used in our production process.

Q. Will the quality of print be as good as the original cartridge?

A. Yes, because only the highest quality inks are used in the manufacturing process.

Q. What is the shelf life of your compatible ink cartridges?

A. All our compatible cartridges have a minimum shelf life of years when the vacuum bag has remained intact. All cartridges are dispatched using a stock rotation system ensuring that your cartridge reaches you almost as soon as it has been manufactured.

Q. After I installed the ink cartridges the pages come out blank?

A. Have you removed the tear off strip from the top of the cartridge? If yes please perform 2 to 3 cleaning cycles and then do a print test pattern.

Q. I don't seem to be getting as many prints from my cartridges as the brochure recommends! Why is this?

A. Most manufactures quote a page yield based on printing at 360 dpi and printing at 5% coverage (an a4 sheet full of test) if you print any graphics or print at a higher dpi then this will be reduced.

Q. When I installed my cartridges into my Epson printer, it was taking a long time to initialise. I switched off the machine and now it doesn't print anything on the page.

A. When you install any new cartridge you must allow the printer to initialized. This allows ink to pass into the print head. Try carrying out a number of cleaning cycles.

Q. My print has faint white lines going through it - why is this?

A. Most print heads have a series of tiny holes through which ink has to pass. Should any of these become blocked you will experience these faint white lines through you printout. A few cleaning cycles should clear the problem.

Q. How much Ink is held in a Compatible Ink Cartridge?

A. You can often see up to a 100% increase in capacity when using Compatible Ink Cartridges. This isn't because the cartridges we supply are bigger than the OEM, only that original cartridges tend not to be full when you buy them.